FAQ
Do you offer any discounts or sales?
We have build our reputation on honest and fair pricing, which is why we do not offer any discounts, codes, or promos. Because our prices are the same 365 days a year you do not have to worry about gimmicks or coupon codes. We simply believe that offering you great products at a great value is the foundation for long-term success. You might find similar products to ours on other sites at a steep discount. Many of our factory seconds are bought up for pennies on the dollar and are offered as "first run" products. This is something completely out of our control, however we are not able to offer replacement parts for products not purchased through our store.
Can I order an extra tip or replacement section for a blank?
Right now we are not able to offer extra rod sections. Manufacturers are charging the full price of a blank for extra sections. The best solution is to order another blank and then harvest the section you need.
Can I add to an order or can you combine orders?
This is something we have done in the past, however the demand for add on items and combined shipping was so large that it was nearly impossible to keep the orders and add on items straight. As much as we wish we could, we will not be able to add items to an existing order or combine shipping on multiple orders. Sorry, If we can find a workaround for this we will bring it back.
Do you accept returns/exchanges?
We do. Please contact us within 10 days of receiving the product. Products must be in new condition. Shipping charges are non-refundable. Discounted and custom items (agate guides included) are not eligible for return/exchange. There is a $5 return processing fee for returns under $10.00. Returns are subject to a 10% restocking fee.
Do you ship international?
Absolutely. Please use the form at the top of our home page or at checkout. We will provide multiple shipping quotes. We never charge a handling fee.